Sampson on Services
State of the art in service design and innovation.
  Menu
Skip to content
  • Home
  • Books
  • Courses
  • Seminars
  • Research
  • Teaching materials
    • Teaching PCN Analysis
    • Course syllabi
    • SOM Videos
    • Student materials
    • Service Process Audit
    • Instructor resources
    • Malawi’s Pizza Catering case
    • Instructor Registration
  • Register

Monthly Archives: January 2014

This is Service Design Thinking

By sampson | January 15, 2014 - 5:19 pm |April 6, 2015 Books
Comments Off on This is Service Design Thinking

I have read the book This is Service Design Thinking. It is an interesting book with many great ideas. The one thing it is lacking is PCN Analysis. Click here to see the book’s trailer.

[login] [log out] [register] [lost password]
Sampson on Services | Powered by Mantra & WordPress.