Course syllabi

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Syllabi for courses on PCN Analysis


Dr. Sampson’s full-semester course syllabus based on the Essentials of Service Design book. (82K PDF file).

  • This course meets for 28 (75-minute) sessions over 14 weeks.
  • I first taught it in Fall of 2012 to graduate students that gave great reviews of the course (7.8/8.0 ratings).
  • The syllabus was created using BYU’s new “Syllabus Builder” software, which explains the quirky formatting and plethora of stock paragraphs.

Dr. Sampson’s Five-day course on PCN Analysis and CRM (117K PDF file).

  • This course meets over 5 days (5-6 hours per day) with some preparation days in between.
  • I first taught this course to MBA students at Pfortzheim University (Germany) in 2013.  It is similar to a course I taught at Cambridge University in May of 2013.

Dr. Sampson’s Seven-week Service Analysis and Design MBA course (89K PDF file).

  • This course meets once per week for seven (2 hour and 45 minute) sessions.
  • I first taught this course to MBA students in March of 2013.

For information about other formats (and course duration) for teaching service analysis, see the main Teaching page.

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