Course syllabi

Print Friendly

Syllabi for courses on PCN Analysis

Amazon-ESD2E-Look-Inside

Dr. Sampson’s full-semester course syllabus based on the Essentials of Service Design book. (82K PDF file).

  • This course meets for 28 (75-minute) sessions over 14 weeks.
  • I first taught it in Fall of 2012 to graduate students that gave great reviews of the course (7.8/8.0 ratings).
  • The syllabus was created using BYU’s new “Syllabus Builder” software, which explains the quirky formatting and plethora of stock paragraphs.

Dr. Sampson’s Five-day course on PCN Analysis and CRM (117K PDF file).

  • This course meets over 5 days (5-6 hours per day) with some preparation days in between.
  • I first taught this course to MBA students at Pfortzheim University (Germany) in 2013.  It is similar to a course I taught at Cambridge University in May of 2013.

Dr. Sampson’s Seven-week Service Analysis and Design MBA course (89K PDF file).

  • This course meets once per week for seven (2 hour and 45 minute) sessions.
  • I first taught this course to MBA students in March of 2013.

For information about other formats (and course duration) for teaching service analysis, see the main Teaching page.

Comments are closed.