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From Dr. Scott Sampson's Understanding Services Businesses Book

Unit 4: Understanding Non-Services (manufacturing)

Many non-service (manufacturing) processes can be better understood in light of service process concepts. By understanding what makes non-services different from services, we can identify different ways of looking at non-services to potentially apply service management principles.

Service Business Principles

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== Public sections == * [[usb:toc|Understanding Service Businesses]] book. * [[ibm:ssme:ust|UST paradigm for Service Science]] * [[ibm:ssme:cambridge07|Cambridge 2007 notes]] ---- * [[:start]] * [[http://services.byu.edu/sw/doku.php?do=index|Site map]] * [[http://services.byu.edu/sw/doku.php?do=recent|Recent Changes]] * [[:wiki:dokuwiki|Help]] == Private sections == * [[gscm:pub|BYU GSCM student recruiting]] * [[ibm:scm|IBM SCM case study]] * [[cos:top|Commoditization of Services]] research

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