Welcome to the wiki of Dr. Scott Sampson at [[http://www.byu.edu|Brigham Young University]]. This is his area for thinking out loud with others. The following are wiki topics: ===== Public Sections ===== * Dr. Sampson's [[usb:toc|Understanding Service Businesses]] book. ==== DSI Conference Management System ==== * [[dsi:cms:tc:faq|Frequently asked questions (FAQ) with answers.]] ==== Service Science development work ==== * [[ibm:ssme:ust|A Unified Services Theory paradigm for Service Science]]. * Thoughts on the proposed [[ibm:ssme:certification|Service Science certifications]]. * The Service Science [[ibm:ssme:readings|Essential Readings Project]]. * Candidate [[ibm:ssme:articles|topics and articles]] for the Essential Readings body of knowledge. ===== Private Sections (login required) ===== * [[gscm:pub|Global Supply Chain Management student recruiting]] (at BYU). * [[ibm:scm|IBM Supply Chain Management Outsourcing case study]]. * [[cos:top|Commoditization of Services]] research project. * [[r:vop:|Voice of the Process]] (SD-Logic II) research. * [[r:cc30:start|Customer Contact - 30 years later]] writing project. * [[r:ses:start|miscellaneous Sampson writing]]