| I strive to communicate simply, clearly, and explicitly. I avoid reading (and speaking) between the lines. * |
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| The most effective presenters spell out what they’re going to tell you, then tell you, and then summarize what they’ve told you, to ensure that the communication is crystal clear. * |
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| After a meeting or a phone call, it is important to recap in writing exactly what was said, to prevent misunderstanding or confusion. * |
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| If I’ve done poor work, I prefer to be told bluntly rather than gently or diplomatically. * |
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| I prefer to give negative feedback immediately and all at once rather than little by little, building up the picture over time. * |
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| When I give negative feedback, I pay more attention to how the person receiving the message feels than to how clearly I expressed my criticism. * |
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| A good presenter exerts influence by getting right to the point with concrete examples, conclusions, tools, and next steps. * |
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| For business decisions made by a group, it is vital to leave adequate time to debate the concepts after all the evidence is presented. * |
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| A good presenter influences her audience by explaining and validating the underlying concept before sharing examples or drawing conclusions. * |
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| If I don’t agree with the boss, I say so openly, even in front of others. * |
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| In meetings with colleagues, clients, or suppliers, I don’t pay much attention to the hierarchical positions of the attendees. * |
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| If I have ideas to share with someone several levels above or below me, I speak to that person directly rather than communicating through my immediate boss or immediate subordinate. * |
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| Even if it takes a long time, it is better to involve everyone in decision making, as that ultimately yields better decisions and more reliable buy-in. * |
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| Consensus-building ultimately leads to mediocre decisions and wastes time. * |
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| If the boss makes a unilateral decision I disagree with, I still comply with the decision. * |
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| It is better not to get too emotionally close to colleagues, suppliers, and clients. * |
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| I often invest time in sharing coffee, meals, or drinks with colleagues, suppliers, and clients—without discussing work much, just getting to know one another. * |
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| If I have a meeting at 9:00 a.m., that’s when I will arrive, not 5, 10, or 15 minutes later. * |
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| I can’t really trust a colleague, supplier, or client until I spend time getting to know her personally. * |
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| Frequently expressing open disagreement with other team members is likely to positively affect a team’s chances of success. * |
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| When I disagree strongly with a point made by a colleague during a presentation, I express that disagreement. * |
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| Open debate, where team members challenge one another’s ideas and opinions, is likely to engender bad feelings and ruin relationships. * |
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| Professionalism has more to do with being organized and structured than being flexible and reactive. * |
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| A meeting agenda should be followed closely; it’s not a broad guideline that should change depending on where the group wants to take the discussion. * |
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