SOM Videos

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Here are some videos written by Dr. Sampson–good for classroom use…

These videos were produced by Prentice-Hall in 1999 for a textbook that is no longer in print. Prentice-Hall has given me written permission to post them here. I received them on VHS videotape, and Prentice-Hall cannot find any master copies. That explains the VHS quality of the images. (I wrote the original scripts for all of these videos.)

What are Service Operations?

Service Operations Strategy

Service Facility Layout

Service Process Design

Service Inventories and Queues

Service Quality Management

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