Table of Contents
Welcome to the wiki of Dr. Scott Sampson at Brigham Young University. This is his area for thinking out loud with others. The following are wiki topics:
Public Sections
- Dr. Sampson's Understanding Service Businesses book.
DSI Conference Management System
Service Science development work
- Thoughts on the proposed Service Science certifications.
- The Service Science Essential Readings Project.
- Candidate topics and articles for the Essential Readings body of knowledge.
Private Sections (login required)
- Commoditization of Services research project.
- Voice of the Process (SD-Logic II) research.
- Customer Contact - 30 years later writing project.
